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Reporting: to identify recurring issues and potentially suspicious activity.Compliance warnings: to help protect the organization from security risks, alerts are displayed to the helpdesk associate if a device is out of compliance and may introduce a security risk to the organization.

Elevation: to help Administrators determine if helpdesk associates can use local administrative privileges to troubleshoot an employees’ device, or if elevation of the task permissions is required.

Role-based access control (RBAC) and permissions: to define who is authorized to support which user or groups of users.

Good news, Microsoft is now finally providing a remote assistance tool which properly integrates with Intune to provide: Both of them do not provide RBAC and may have trouble when the remote session requires privileges elevation.